Extra Help Moving - Terms And Conditions

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 Terms And Conditions

Extra Help MLSA (Extra Help Moving Labor Services Of America) dba / ExtraHelpMoving.Com have revised our company policies, terms and conditions which may be used across our entire platform when ordering professional moving labor services and moving helpers (movers without trucks) from the companies nationwide network.

Moving Service Providers: Are contracted moving companies, local movers and moving labor services (3rd Party Services) who provide our customers and or clients with professional movers as moving helpers nationwide. These services include but are not limited to: Packing And Unpacking Boxes, Loading And Unloading Moving Rental Trucks, Moving Trailers, Moving Containers, Self Storage Units, Tractor Trailers, Portable Mobile Storage, and Overseas Crates within the United States. Moving service providers may disassemble and reassemble beds, disconnect and reconnecting appliances on request. Box Packing Services are available, Moving Boxes and Supplies and not included.

Service Rate Overview: 2 Movers (Service Providers) shall be assigned to a customer service order request as moving helpers, and  will perform moving labor services. The price shall be listed online via the Service Order Form (Service Packages 1, 2 3). Overtime will be applied past 8 hours of service, with a service rate equal to the regular service rate plus one half. Valid service order forms shall be processed on the Extra Help Moving platform via webpage redirects.

Labor Only Packages 1,2,3: Extra Help Moving - will send the same moving team of two movers as moving helpers to load and or unload locally (Within 50 Miles) and charge a $60.00 online, and $260.00 cash-on-arrival which shall cover the first two hours of moving labor services. Customers who need to load and unload long-distance (Over 50 Miles) will receive two seperate moving teams of two movers as moving helpers, and will be charge a $120.00 online, and $240.00 cash-on-arrival at each location. Custom moving labor arrangements may have additional service fees and or travel chrages.

Travel Charges / Fuel Fees: Currently there are no travel charges or fuel fees for moving service providers who travel under up to 35 miles in one direction, to the arrival location. A customer who receives a service provider (moving team) which has traveled over 35 miles to the arrival location will have a “Travel Charge / Fuel Fee” based on $1.00 per/mile. The customer shall receive a “Call The Office Message” when attempting to order moving helpers who are not available and or not located within the 35 mile radius. Calling the office when receiving this message can expand the search radius from 50 to 100 mile radius. By default the closest available moving service providers are offered the service order request within the 35 mile radius.

Cancellation Fees: The $60.00 online network fee will be used as a cancellation fee. A full refund shall be processed only if the assigned moving helpers are a no-show. Customers may request an “Open Ticket” which keeps the service order active for 1 year without committing to a moving date. The customer must provide a 72 hour notice (3 Days In Advance) when rescheduling a new moving date within the one year time frame. If the “Open Ticket” is not used within provided time, it will expire on the original date the service order request was placed one years later. The $60.00 online network fee will be retained and used as the cancellation fee. A customer may cancel the service order at anytime, with the understanding that there will be no refunds.

Open Tickets: Provide customers the freedom to reschedule a moving date and the time needed, without losing the service order deposit. Customers have upto one year from the original moving date to reschedule, at which time the service order shall expire and Canceled.

Refunds: In the event of a “No-Show” the company shall refund the $60.00 within 30 business days. No other refunds shall be warranted.

No Shows: When movers are assigned to a customers service order and do not arrive as scheduled, have not called stating they are running behind schedule, and or can not be reached by the customer and or the company,  this would be considered a “No-Show”. The customer shall be provided with several options: 1) Have the service order reassigned to another moving team, dispatched the same day or another time which is convenient for the customer. 2) May request a Full Refund without using our professional moving labor services. Moving Service Providers who are considered a “No-Show”, will no longer be able to access the “Nationwide Movers Job Board” and tagged as “Unprofessional”.

Chargebacks: Debit/Credit Card reversal and Non-Payment for services rendered shall be reported to the following services for collections: Collection Agency, Recovery Agency, Credit Bureaus and or Small Claims Court.

Damage Claims: The Company shall be liable for damage to items which are "Dropped" by the “Moving Service Providers” only during the use service. No other damage claims will be awarded and or processed. Items, Objects and or Appliances which have damaged by being “Dropped” by the moving service providers will have a replacement and or repair value of $0.60 (cents) per pound. Please note, that most “Homeowners Renters Insurance” policies cover damage to Items, Objects, and Appliances while being relocated by “Owner” via “Rental Moving Vehicles”.

Items Over 300 Pounds: The customer shall list in the "Special Instructions Box / Notes" on the “Service Order Form” any and all Items, Objects and Appliances which may be over 300 lbs to be approved by the company. Any Items, Objects and Appliance which are not list which may be over 300 pounds will have an additional charge and or may not be moved by our service providers.

Piano Fees And Charges: Please note that our moving service providers charge for items, objects and appliances which are not consider normal household goods (pianos, pool tables, arcade games, commercial appliances and tools). Here’s our price chart for Pianos:
Spinet Piano 36” to 40” in height   = $50.00
Studio Piano 41” to 45” in height    = $75.00  
Antique Player Piano 46” to 50” in height  = $100.00  
Grand Player Piano 51” to 63” in height   =  $150.00
Baby Grand Piano 3-Legs   =  $200.00
The Grand Piano 4-Legs     =  $250.00
Professional Concert Piano 4-Leg Ext-Body   =  $300.00

Same Day Service: Service Order Forms must be received 24 hour prior to the moving date. Customer may call Customer Support at (877) 350-7393 Ext. 701 to be pre-approved for any same-day service order request. Please note, that from time to time and based on the service area some exception are approved.

Supplies and Equipment: Customers are responsible for providing all packing supplies, pads, tie-down straps, leasing and driving moving vehicles. The Company shall provide experienced movers and moving helpers with basic hand tools and utility dollies needed to perform the service. Moving equipment and or supplies are generally available from the Moving Rental Trucks facilities.

Corporate Accounts: We no longer provide corporate accounts. All service orders and or full service moving quotes are placed online by the customer and or client.